Merchant Privacy Policy

In order to make our service available, you are required to provide CCBill with information about you and your business. In addition you and CCBill employees communicate with each other via all standard forms of communication and as a part of its process CCBill stores information about every transaction that it processes for you. CCBill stores all information and communications it deems relevant to conducting its business, and that information becomes the property of CCBill at the time it is received or generated.

CCBill may share any information about you and your company when required by third parties in processing credit cards and online checks.

Merchants with subscription transactions only: CCBill will not otherwise disclose its merchants’ personal and account information unless CCBill has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of CCBill, CCBill’s merchants, or others, or where CCBill has a good faith belief that the law requires such disclosure.

Merchants with tangible goods: If you are processing transactions for tangible goods your contact information is readily available on your website. If CCBill receives a written request from a legitimate law enforcement agency that is investigating a fraudulent use of card complaint CCBill will, without consulting you, provide law enforcement your contact information. Otherwise, CCBill will not disclose its merchants’ personal and account information unless CCBill has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of CCBill, CCBill’s merchants, or others, or where CCBill has a good faith belief that the law requires such disclosure.

CCBill also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that CCBill stores or transmits to or receives from its merchants. The circumstances under which CCBill will disclose such electronic merchant communications are when:

1. It is necessary in order to provide service to the Merchant,
2. It is necessary to protect the legitimate interests of CCBill and its merchants,
3. It is required to cooperate with interception orders, warrants, or other legal process that CCBill determines in its sole discretion to be valid and enforceable; and
4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by CCBill and appear to pertain to the commission of a crime.

By using CCBill’s services, you agree that we may release information obtained in the course of your use of CCBill’s services when it is believed, in CCBill’s sole and absolute discretion, that the release is appropriate or otherwise necessary to comply with the law, enforce our Agreement, and/or protect the contract and other rights of CCBill and our merchants.

CCBill disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by merchants or others. CCBill will, however, review, delete or block access to communications that may harm CCBill, its merchants or third parties. The grounds on which CCBill may take such action include, but are not limited to, actual or potential violations of CCBill’s Acceptable Use Policy (AUP). It is your obligation to provide CCBill with accurate and up-to-date information, and failure to provide us with such information could void any Agreement between you and CCBill. We use the information that you provide for such purposes as processing transactions, loss prevention, improving our service, communicating with you, and fulfilling our obligations to you. CCBill’s employees have access to your information on a need to know basis. CCBill will not sell your information to a third party for any reason.

To the best of its ability, CCBill employs the latest and best techniques available for protecting it systems from intrusion by unauthorized individuals, and is constantly upgrading its security as better methods become available. All information is stored behind firewalls and other sophisticated security systems. Our data center is utilizes state-of-the-art physical security measures to prevent unauthorized access to the facility.

CCBill reserves the right to change, modify or amend this policy at any time. CCBill takes privacy matters very seriously, and intends to stay at the forefront of privacy policy and protection matters. We will occasionally update our privacy policy and we will post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates.

What data we collect and how we use it:The CCBill website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and/or third party vendors, which are stored on your device. Our site uses cookies dropped by us or third parties for a range of purposes including but not limited to operate and personalize the website. Furthermore, cookies might be used to collect data that track how you use the site so that we can serve targeted advertising to you.

Data sharing: We will not disclose any data collected by cookies served on our site with any third party entities.

Your choices and opting-out: We recognize how important your online privacy is to you, so we offer the following options for controlling how served cookies affect you:
You can opt out of receiving targeted ads served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve or by clicking here. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt out on each browser or device.

To opt out of receiving targeted ads that are based on your behavior across different mobile applications follow the below instructions, for iOS and Android devices:

• iOS 7 or Higher: Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting.
• For Android devices with OS 2.2 or higher and Google Play Services version 4.0 or higher: Open your Google Settings app > Ads > Enable “Opt out of interest-based advertising”.

Opting out will not prevent you from seeing ads, but those ads will likely be less relevant because they won’t be tailored to your interests. The ads might, for instance, be randomly generated or based on the web page you are visiting.

Changes to this Privacy Notice will be posted on this page. If we make a material change to our privacy practices, we will post them on this page so please make sure to regularly check for any updates.

If you have any questions about this Privacy Notice or our privacy practices, you can contact us at ccbill@ccbill.com

Questions regarding the information CCBill has stored about you should be in writing, and addressed to:

General Data Protection Regulation (GDPR) – Compliant Data Protection Policy

Instructions

CCBill, LLC (“CCBill”) needs to gather and use certain information about individuals. This information can include customers, suppliers, business contacts, employees and other people the organization has a relationship with or may need to contact. This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards – and to comply with the law.

Why This Policy Exists

This data protection policy ensures CCBill:

• Complies with data protection law and follows good practice
• Protects the rights of staff, customers and partners
• Is transparent about how it stores and processes individuals personal data
• Protects itself from the risk of a data breach

The General Data Protection Regulation

The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect EU citizens’ data privacy and to reshape the way organizations across the world approach data privacy. The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

What Is “Personal Data”?

“Personal data” is defined in both the Directive and the GDPR as any information relating to a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person. So in many cases online identifiers including IP address, cookies and so forth will now be regarded as personal data if they can be (or are capable of being) without undue effort linked back to the data subject.

1. Information collection and tracking

1.1. When you visit our website

You can visit our website (www.ccbill.com) without giving away your personal information. CCBill uses Google Analytics and Cookies in order to improve our service, user experience and analyze how our website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language. We do not collect additional information, such as your age, gender, interests, bank details or clickstream.

The collected information is used to provide an overview of how people are accessing and using the CCBill website. It is not used for any additional purpose, such as to profile those who access our website.

2. When you contact us

While you can use our website without giving out your personal information, once you contact us via the CCBill website, CCBill collects information about you.

The information you fill in (personal information such as your name, email address, organization) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.

2.1. Recruitment

If you apply for a job with CCBill, we will collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you. Additionally, CCBill may keep your data for a period of time for the purpose of considering you for a different opportunity.

3. Social media plug-ins

Our website features two plug-ins for easy sharing and following our social media pages: Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; and LinkedIn, operated by LinkedIn, 2029 Sterling Court Mountain View, CA 94043 United States.

Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies you are recommended to consult.

4. Information Security

When CCBill collects information about you, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate technical measures.

5. Access to Information

You have the right to request access to the information we have on you. You can do this by contacting us at dpo@ccbill.com. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent access request, we may charge you with an administrative fee.

6. Information Correction & Deletion

If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Information Collection and Use or for any Regulatory Reporting purposes will be deleted.

If you have any queries about the personal data that CCBill stores, you can simply contact us at dpo@ccbill.com.

7. When this Privacy Policy applies

This Privacy Policy is applicable to the services offered by CCBill directly via our website. Our website may contain links to other websites. Once redirected to another website, this Policy is no longer applicable.

This version of the Privacy Policy is effective from January 2019.

8. Changes

We reserve the right to change this Privacy Policy. We constantly review our Privacy Policy and strive towards making it better. CCBill will not reduce your rights stated in this Policy without asking for explicit prior consent to the changes. All changes to our Privacy Policy will be available on this website. You can access the previous versions of this Policy here.

9. To Sum Up

In accordance with applicable law, we only collect a limited amount of information about you that is necessary for improving our service. We do not use profiling, we do not sell or in any other way spread your data to third parties, and we do not use your data for purposes other than what we specified. We also make sure that your data is stored securely. We delete all information deemed no longer necessary. We constantly review our Privacy Policy in order to make it better and protect you more.

10. You can contact us at any time to:

• Request access to information that CCBill has about you
• Correct any information that CCBill has about you
• Request Deletion of any non-contractual information that CCBill has about you

If you have any additional questions about CCBill’s collection and storage of data, please contact us at:

CCBill
2353 West University Drive
Tempe, Arizona USA
85281
dpo@ccbill.com

Glossary Of Terms

Cookies

Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).

Device

A device is what you use to reach our website, such as a smartphone, tablet or computer.

IP address

Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not being an exact determination of your location. IP addresses are basically how the Internet functions.

Personal information Personal information is information that can identify you. This can be your name, email, contact information or other type of information that can be traced back to you.